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Crosbystills
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Old sim new phone

Just bought new TTfone (Star TT300) for my wife, she has existing virgin mobile, swapped sim into new phone and it gives 'No Service'. Put sim back into old phone, works perfectly?

Any clues welcome

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J0hn
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Re: Old sim new phone

Where did you buy the phone from? Is it network unlocked/sim free?
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Crosbystills
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Re: Old sim new phone

Yes bought new on-line (Amazon) sim free
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J0hn
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Re: Old sim new phone

Have you tried a manual network selection?
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Forum Team
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Re: Old sim new phone

Hi Crosbystills,

I'm sorry to hear that the new TTfone (Star TT300) is not picking up a network signal. Have you been able to get this working?

If you are still experiencing a problem with this, please give us a call on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone), so that we can go through diagnostics with you to determine the cause of the problem and get this working for you.

Please keep us posted on how you get on with this.

 

Kind regards,

Terri

Virgin Media Forum Team

 


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