Ok, so I decided to move to Virgin mobile, my number was due to port on 13th July 2016 & a week later, I still don't have a usable number. I cant receive calls & can't send or receive texts. iMessages also doesn't work as my 'number can't be activated'. I have called customer service daily for a week now & keep getting told that it 'will definitely be done in 24-48 hours'. This isn't good enough! I am losing business as this number is my business number - I was told 24 hours & it has now been a week. Customer service is pretty much useless as I get fobbed of every time (I can call 789 from my phone). Can someone get this sorted out for me & arrange for me to be compensated (as I've now been promised on 3 separate occasions?). And yes, my phone is unlocked, yes, it works perfectly with other SIM cards, yes, I've performed numerous network resets & hard reboots. The problem is Virgin Mobile, not my phone!
I've continued calling & have now emailed the CEO, Tom Mockridge, after being told an hour ago, via email that it will be another 5 working days. I've also cancelled my direct debit & opened a complaint, for what it's worth.
Oh & the best bit? I can't get a PAC code or close my account & take my number elsewhere, because they haven't ported it in correctly. Genius!
Has this been sorted out for you now? I'm having issues as well. They are now sending me a new sim, but with my old number on it, to see if that will work. Am very concerned right now as it's been ongoing a week already.
Hi,<br>My number finally started working about 4pm on Friday 22nd. They cut my number off again on Monday because I had cancelled my DD as I refused to pay for a service I hadn't received. I'd been assured by 2 customer services people that my number would not be affected due to the circumstances. Anyway, it's back up now & I was given 'compensation' equivalent to 4 months line rental.<br>I'd be wary of anything you are told by the offshore customer services team - you are better off speaking to someone in the UK. I was given a tip by one of the customer services people at the Sheffield call centre, call before 5pm & go through the menu & select the option saying you're thinking of leaving them & you should get someone in the UK.<br>My issue lasted 1.5 weeks & was finally resolved by me emailing the CEO, Tom Mockridge (it won't let me post his email address, but google him & you'll find it!) with my complaint. I was never offered a new sim & I don't see how that would work as the issue (for me anyway) was with the routing of my number so a new sim wouldn't resolve that. Very very frustrating situation - hope yours gets sorted very soon.
Sorry to hear that you have had such a poor experience getting your number ported over. Has this been sorted out for you now?
Please let me know, so that if you are still experiencing problems I can look into this further for you. I'll send you a private message requesting further details. Just check the purple envelope at the top right of this page.
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