I recently got a second mobile virgin sim and transferred my number over from Vodafone. Virgin have successfully managed to mess up the transfer and have ported the Vodafone number onto my original sim, Can this process be reversed? No confidence in the call centre what so ever.
I spoke to someone in the UK call centre and was told the port cannot be reversed and my number is now lost in some cyber space and was offered compensation. The previous night the call centre abroad had also logged my request to tech support when I had called them and was told it could not be retrieved. I text everyone my new number, two days later without any notification my old number re-appeared and the new number had been replaced.
There was no explanation on how this was achieved but I'm glad as I got my old number back and compensation. It looks like it can be done, just a case of can they be bothered to do it.