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8100bob
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Number not used text message from Virgin

I'm on a monthly contract which has been running for over a year and isn't due to expire until late next year. I use my phone every day. 

This morning I received a text from Virgin Media as follows -  "Hello? Anyone there? This Virgin Mobile phone number hasn't been used for 365 days. Just so you know, if it's not used in the next 15 days, it may be cancelled."  I called VM help and they said ignore it. 

Does anyone know why I'd get such a message?

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frozenghost
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Re: Number not used text message from Virgin

I got the same message this morning even through I also use my phone daily.
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Forum Team (Retired) Mat_H
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Re: Number not used text message from Virgin

Hi both,

 

Thanks for bringing this to my attention! That's very odd indeed.

 

I'm sure this is nothing to worry about. I'd like to make sure that there's nothing stating this on your account. Are you able to PM me your full name, mobile number and 3 characters of your password so I can look into this for you?

 

You can do this by clicking on the image of my face and selecting the send me a message option on the right hand side.

 

Looking forward to hearing from you.

 

Thanks,


Mat


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