I've been with VM for years with no problems at all.
i recently renewed my contract with a VM from a iPhone 5s which had a great signal in our house to a iPhone 6 which also has a great signal in our house.
My new phone arrived, I took the sim from the iPhone 5s and put it into the new iPhone 6 and all was well.
I gave the iPhone 5s to my wife and she has just taken a sIm only contract with VM, and she gave VM her PAC code to keep her number.
Her sim arrived and I put it into her iPhone 5s and the signal is terrible even though I had a VM sim in the iPhone 5s for the last two years with a great signal. How can two sims be so different??
I want somebody at VM to tell me how this is possible please. If it can't be sorted I think my wife will dump the VM sim and more be to another network.
To make matters worse, the number transfer is a disaster!!
It seem to change over as they said it would the day after the sim arrived, but the following day texts my wife sent started showing as being from the new sims original number and it's still the same now.
She has spoken to support but they said it could take quite a few days, which seems strange to me.
So again can somebody from VM explain how two sims from the same network have so different signals, are these cheap sim deals in some way different from a two year contract sim?
Hi Mat, Ok my wife's replacement sim has arrived today. The instructions are a bit confusing so would appreciate your help. Do we just take the old sim out and fit the new sim and that's the job done? Or do we have to leave the old sim in and send a text to activate the new sim, then remove the old sim and replace it with the now sim and job is done?