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stuhall
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Number Port Delay - Terrible Service

I requested a number port from Orange to Virgin on 4th August. 12 days later & it still hasn't completed. Customer Services just keep saying 3-5 days but the old number, MY number is now unavailable (busy tone) & has been since 5th August. All Virgin do is blame EE but I've no idea if my port will be progressed or has failed for some reason. Nobody at Virgin seems interested. Anyone from Virgin care to comment???

 

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enlli
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Re: Number Port Delay - Terrible Service

We are now getting this on a regular basis. 

Hopefully one of the team may take up your post.

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Forum Team (Retired) BenD_H
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Re: Number Port Delay - Terrible Service

Hi Stuhall,

 

Thank you for coming in and posting, wecome into the Community.

 

I would like to help and there are a few details that I would like to request before doing this. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

Keep in touch.

Ben


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