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Eliren10
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Not registered on network

My phone states that it is not registered on the network when it is.I have tried taking yhe battery out as suggested,but this has not worked.Can you help

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oldgit
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Re: Not registered on network

Is this a new phone/sim card?

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Forum Team
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Re: Not registered on network

Hi Eliren10,

 

Welcome to the community and thanks for posting.

 

I'm very sorry to hear your phone is showing as not registered on our network. I appreciate this is frustrating as you need it working as soon as possible.

 

How are things today?

As oldgit has asked, is this a new phone or SIM card?

Have you tried to manually select a network?

 

If you continue to have problems please contact us on 789 from a Virgin Mobile or 0345 6000 789 from any other phone.

 

Please let me know how you get on.

 

Thanks


Rich
Forum Team
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