Menu
Reply
  • 1
  • 0
  • 0
Bristolmucker
Just joined
64 Views
Message 1 of 2
Flag for a moderator

Not receiving text from certain numbers

Hi all 

I have a new phone with new contract, same number. I am not receiving text messages from certain numbers. Anyone got any ideas? The phone I have is a Sony Xperia z5 compact. I am not very tech savvy, so bear with us. Thanks Tommy

 

0 Kudos
  • 4.9K
  • 216
  • 441
Forum Team
Forum Team
39 Views
Message 2 of 2
Flag for a moderator

Re: Not receiving text from certain numbers

Hi Tommy,

 

Welcome to the community and thanks for posting. I'm very sorry to hear you're not receiving text messages from certain numbers.

 

I'd very much like to help with this matter. Could you please answer the following questions:-

 

How long have you been with us?

Do you trouble making/receiving calls?

Do you have trouble sending texts?

Are you not receiving these texts at all or are they just slow coming through?

 

It could be the sending number that is the problem instead of you. It's worth checking with them to see if they know someone else who's not receiving their texts.

 

Look forward to your response.

 

Thanks


Rich
Forum Team
0 Kudos