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mbutt
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Not receiving SMS from overseas

I am not able to receive SMS from overseas on my UK mobile. I am on a prepaid package.

I can receive phone calls, problem is only with SMS.

 

Could anyone please share their experience and solution.

 

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J0hn
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Re: Not receiving SMS from overseas

What's the make and model of your phone?
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mbutt
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Re: Not receiving SMS from overseas

Thank you John,

It's CUBOT S500

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J0hn
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Re: Not receiving SMS from overseas

Ah ok, I phone I've never used and no manual on the web, but it's an Android phone so should be ok.

It sounds like a service centre number issue to me

Open messages, choose settings ( normally three dots top right) then look at service centre
Tap on it delete what's in there regardless of it being right or wrong, then enter +447958879890. Select ok note it must be in that format.

Texts don't live forever if after three days they are not delivered they die

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mbutt
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Re: Not receiving SMS from overseas

Thank you John.

I have deleted and re-entered the service centre number. No Luck.

I have changed phone to iPhone 4S, still same problem. Virgin is sending a new SIM, their Tech. support think it might be due to the SIM itself.
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J0hn
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Re: Not receiving SMS from overseas

I hope so as if the phone allows uk SMS there is no reason for the phone itself not to allow international SMS. There is one last thing you can try, I wait until the new sim arrives and you've activated it, that to do a factory reset on the phone, good luck
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