Welcome to the community and thanks for posting.
If for whatever reason you are unhappy with your handset then give the team a call on 789 from any Virgin Mobile or 0345 6000 789 from any other phone.
You can discuss swapping or changing the device within 14 days of receiving your handset as per what @gordy66 as mentioned.
Who's who? Find out more about our community members. Good folk to know