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webrat
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Not connected when aboard. Data pack not activating.

I have a virgin mobile account, which has selected 'on' for data overseas for over 24hrs. I bought a 250mb data pack which has been activated according to a text I received, but my phone is not connecting to the internet. This is very frustrating while I am on holiday!
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J0hn
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Message 2 of 8
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Re: Not connected when aboard. Data pack not activating.

Have you enabled international roaming on the phone and data roaming? If so then do a manual network selection and see if that sorts it
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Superuser
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Message 3 of 8
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Re: Not connected when aboard. Data pack not activating.

Hi webrat,

 

check also that you have your Access Point Name (APN) set to Virgin:

Settings > More > Mobile Network > Access Point Names : Virgin Media Mobile Internet (goto.virginmobile.uk).

 

AlexKid :-)

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webrat
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Re: Not connected when aboard. Data pack not activating.

I have double checked the above settings, and this has not fixed the issue. Thank you for trying though. Any other suggestions?
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webrat
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Message 5 of 8
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Re: Not connected when aboard. Data pack not activating.

Thanks for your help. All settings are as they should be, but unfortunatly no luck.
My boyfriend is on EE and having none of these issues.
I would really like to be able to use the phone data packet I bought.
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Superuser
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Message 6 of 8
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Re: Not connected when aboard. Data pack not activating.

Hi webrat,

 

unfortunately you may need to see if you can borrow your boyfriends phone to call and have them check that data roaming is enabled on your account their end.

Their UK support line number is: +447953 967 967

 

AlexKid :-)

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webrat
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Message 7 of 8
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Re: Not connected when aboard. Data pack not activating.

Thank you! They needed to set data roaming on on their end. It took a couple of hours and I needed to reset the phone, but all sorted now.
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Superuser
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Message 8 of 8
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Re: Not connected when aboard. Data pack not activating.

Hi webrat,

 

thanks for reporting back.

I'm pleased that it's all sorted for you now. Enjoy the rest of your holiday Smiley Happy

 

AlexKid :-)

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