Menu
Reply
  • 31
  • 0
  • 0
Shazbat
Tuning in
125 Views
Message 1 of 7
Flag for a moderator

Not able to send or recieve texts and no internet,

Been unable to send or receive texts despite 3G showing OK. (all morning 17.3.16)

No internet either

I am in Sheffield,

0 Kudos
  • 2.94K
  • 377
  • 929
Superuser
Superuser
118 Views
Message 2 of 7
Flag for a moderator

Re: Not able to send or recieve texts and no internet,

You could try putting your post code into the EE network status checker to see if there are any known issues:

http://ee.co.uk/ee-and-me/network/4gee/network-status-checker

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong :-) If you do like my answer please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

0 Kudos
  • 31
  • 0
  • 0
Shazbat
Tuning in
110 Views
Message 3 of 7
Flag for a moderator

Re: Not able to send or recieve texts and no internet,

thanks for the link SCA1972

It says there were issues yesterday but now resolved, but they aren't.

 

Anyone else having problems in Sheffield area?

0 Kudos
  • 4.8K
  • 213
  • 439
Forum Team
Forum Team
89 Views
Message 4 of 7
Flag for a moderator

Re: Not able to send or recieve texts and no internet,

Hi Shazbat,

 

Thanks for taking the time to post your issues. I'm very sorry to hear you're not able to send/receive text messages or use your mobile data.

 

I'd like to know more about the problems you're experiencing. Could you please answer the following questions:-

 

I see this post is from Thursday, has there been any change with this?

Have you spoken to the team since you last posted?

I assume you can make/receive calls fine?

 

Look forward to your reply.

 

Thanks


Rich
Forum Team
0 Kudos
  • 39
  • 0
  • 3
Bigga
On our wavelength
82 Views
Message 5 of 7
Flag for a moderator

Re: Not able to send or recieve texts and no internet,

I'm having the same problems everyday, Rich can you get back to me on my post and help me out as well please, thanks.

0 Kudos
  • 31
  • 0
  • 0
Shazbat
Tuning in
70 Views
Message 6 of 7
Flag for a moderator

Re: Not able to send or recieve texts and no internet,

Everything suddenly started to work., late Thursday afternoon.

 

All seems fin now.

 

many thanks

 

Shazbat

0 Kudos
  • 4.8K
  • 213
  • 439
Forum Team
Forum Team
65 Views
Message 7 of 7
Flag for a moderator

Re: Not able to send or recieve texts and no internet,

Many thanks for your prompt reply Shazbat. I'm really pleased it's all working again for you. I suspect there was a mast/signal issue despite it not showing on EE's system.

 

Hi Bigga - I'll take a look at your thread next. For future reference, the more you comment (bump) the further down the list it goes as it looks like it has had a reply. For the quickest response just post once and we'll get to you. If you need to add extra information then just edit the last post.

 

 

Thanks

 


Rich
Forum Team
0 Kudos