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RyanKDY
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Not Refreshed Allowance | Pay Monthly

Hi Guys,

I pay for a monthly contract sim for my Daughter and she says it has stopped her unlimited VIP from 11pm last night and still not refreshed. The bill came out DD yesterday as always so I can not see what the problem is? No payments are ever missed and it's been 2 years.

Why would it not be refreshed, I certainly do not have any time for phone calls just now and have a Daughter pestering me all morning.

Can anyone advise?

Much thanks Smiley Happy

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Forum Team (Retired) Mat_H
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Re: Not Refreshed Allowance | Pay Monthly

Hi RyanKDY,

 

Thanks for posting Smiley Happy

 

Apologies for the pestering caused by us! It seems like there may be something on the account we need to amend to fix this. You'll need to call us on 789 or 0345 6000 789 so we can look into this for you.


Please let me know how you get on.


I'm here if you need me.


Thanks,


Mat


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Forum Team (Retired) Mat_H
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Message 2 of 5
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Re: Not Refreshed Allowance | Pay Monthly

Hi RyanKDY,

 

Thanks for posting Smiley Happy

 

Apologies for the pestering caused by us! It seems like there may be something on the account we need to amend to fix this. You'll need to call us on 789 or 0345 6000 789 so we can look into this for you.


Please let me know how you get on.


I'm here if you need me.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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Forum Team (Retired) Mat_H
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Re: Not Refreshed Allowance | Pay Monthly

How's everything going for you Ryan?

 

Please let me know if you have any further questions. I'll be more than happy to help Smiley Happy


Thanks,

Mat
 


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RyanKDY
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Re: Not Refreshed Allowance | Pay Monthly

Hi Mat, Sorry about the delay.

My wife called up and spoke to someone. Our Daughter was using a lot of minutes on calls to her partner and this had triggered something on the computer? It was reset there and then and we asked our Daughter to be mindful. Smiley Happy Been perfect since!

I appreciate the help.

 

Ryan

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Re: Not Refreshed Allowance | Pay Monthly

Glad to hear this is all sorted Ryan Smiley Happy

 

Let me know if you need anything at all.


Thanks,

May


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