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amaga
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Not Receiving Texts from Another Virgin Mobile User

Hi!.  I am not receiving texts from another Virgin Mobile user, even though they receive my texts.  Comparing the strings on the two phones, theirs shows our conversation with their texts to me being sent, whereas mine shows only my texts - theirs have not been received.  Why?

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Re: Not Receiving Texts from Another Virgin Mobile User

Hi amaga

Welcome to the community Smiley Happy

Sorry to hear your friend is unable to send texts to your handset at the moment.

Out of interest, are they able to call you okay?

It may just be worth checking you've not accidentally added them to your 'blacklist' which will stop calls and texts coming through.

Which handset do you have?

Many thanks

Mark Y
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Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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amaga
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Re: Not Receiving Texts from Another Virgin Mobile User

Thanks Mark,

Yes, they can call me OK and some texts do get through (so not blacklist).

I've got a Samsung GT s-5830 and not getting texts from a Samsung GT I9300

 

Any ideas?

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Re: Not Receiving Texts from Another Virgin Mobile User

Hi amaga

Thanks for getting back in touch confirming those details.

I'd recommend testing your SIM in another handset to see if the issue is still there.

This will help to narrow down the cause - could you let us know how you get on with this?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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