Menu
Reply
  • 2
  • 0
  • 0
Reebob
Joining in
78 Views
Message 1 of 4
Flag for a moderator

Nokia lumia 625

My Nokia lumia 625 has recently started draining its battery very quickly, I only have to send a couple of texts for it to die and trying to use the internet is useless, it's only about 10 months old (replacement for a broken one ) it drains overnight when I am asleep too

i am not due for upgrade until June 2016

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
54 Views
Message 2 of 4
Flag for a moderator

Re: Nokia lumia 625

Hi Reebob,


Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some issues with your Nokia. I want to get this all sorted for you.

 

It sounds like the phone would need to come into our repair center to be looked at. The easiest way to get this looked into is by logging into your Virgin Mobile account here and going to your account >  Plan and Device > Phone repair.

 

The tool will be able to give you several diagnostics and will let you book the phone in for repair if it deems it needs to come in.

Give this a go for me and let me know how you get on.

 

Thanks,

 

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 2
  • 0
  • 0
Reebob
Joining in
51 Views
Message 3 of 4
Flag for a moderator

Re: Nokia lumia 625

Will do, thank you

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
38 Views
Message 4 of 4
Flag for a moderator

Re: Nokia lumia 625

Thanks Reebob Smiley Happy

 

I'm here if you need anything.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos