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Suek1
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No sim

I upgraded my Galaxy s4 mini so when I received my new phone Galaxy core prime I exported my numbers on my s4  mini to my sim so could put sim in new phone but message on s4  mini is " no sim" & same message on new phone. I rang Virgin the answer is to send a new sim but wont arrive till tomorrow, I have not been able to use my phone for 2 days. I also asked Virgin if my S4 mnin is unlocked & they said yes.

 

Could Virgin have blocked my sim?

Frustrated that can't use either phone.

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enlli
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Re: No sim

Just a rider. If you are using an Android Phone you can back everything up to a Google account and simply restore them to your new phone.

Done that with 3 phones over the years.


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Forum Team (Retired) Mat_H
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Re: No sim

Hi Suek1,


Thanks for posting Smiley Happy

 

Sorry to hear that you've had some trouble with the sim. I'll be happy to clear this up for you. It's very unlikely that the sim was blocked. It's more than likely that there was an error with the sim card. My colleague would've picked up on a blocked sim as it displays on our system.


Let me know how you get on with your new sim.


Thanks,


Mat


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Suek1
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Re: No sim

Hi Mat

Thanks for your reply. I received a new sim yesterday, had the same problem, they ordered me another sim took £5 off my next bill. Today I received another sim & this is working. I had to manually type in all my contacts from my old Galaxy s4 mini because the old sim didnt work as soon as I received my new phone. I have asked them if my old phone S4 mini is unlocked as I want to pass it on & they said it is unlocked will wait & see.
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Forum Team (Retired) Mat_H
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Re: No sim

Glad to hear that this is working for you Suek1 Smiley Happy 

 

Let me know if you need anything at all.


Thanks,

Mat


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johnparker92
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Re: No sim

Thank you virgin community for giving good and quick response.
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enlli
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Message 6 of 6
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Re: No sim

Just a rider. If you are using an Android Phone you can back everything up to a Google account and simply restore them to your new phone.

Done that with 3 phones over the years.