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selyoh
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No sim has arrived

I ordered a sim from virgin mobile. Told it would arrive Saturday and given a yodel tracking number which didn't work. No sim has arrived.

Also can't log in to virgin mobile.

Order number 100000104905033

Have e-mailed but all I have received is notification of when I will be billed !

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enlli
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Re: No sim has arrived

Often they say Yodel and give you a tracking number but actually send them out Royal Mail, so watch your post.


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enlli
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Re: No sim has arrived

Often they say Yodel and give you a tracking number but actually send them out Royal Mail, so watch your post.

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selyoh
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Re: No sim has arrived

Thanks, it has just arrived by Royal mail, but still can't log in to virgin mobile.
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enlli
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Re: No sim has arrived

Create an account and you can do it from there

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1003&secureFlag=false&CMD=VI...

Or you can ring them on 0345 6000 789 from any phone and ask them to activate the sim for you. Have the SIM handy as they may ask you to read off the number printed on it.

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Forum Team
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Re: No sim has arrived

Hi selyoh

Sorry to hear about the delay to your SIM card arriving, but I'm glad you've got it safe and sound now.

Have you been able to get the account set up?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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