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Ma66
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No sim card received with new iPhone

I recently upgraded from iPhone 4s to iPhone 6.  I have received the new phone but I have no sim card other than the one in my current phone (4s). I know this is a micro sim and that I'll need nano for iPhone 6. Why was no new sim sent out with my new phone? 

 

 

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Superuser
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Re: No sim card received with new iPhone

Pretty sure that the Stores can't give new SIMs out for existing customers, you have to arrange it to be sent out.

However current SIMs from Virgin Media are 'push out' types so can be converted from a larger SIM type. So it's possible this would be the reason why a new SIM wasn't sent. It would depends how long Ma66 has had the previous SIM and / or phone.
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I work for Virgin Media - but all opinions posted here are my own
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Superuser
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Re: No sim card received with new iPhone

Hi Ma66,

good point Ben makes about the "push out" type SIM

You are sure that yours isn't?

AlexKid :-)

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Superuser
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Re: No sim card received with new iPhone

Hi Ma66,

that's unfortunate, usually a new SIM is sent for this very reason.

I can only suggest that you give Virgin mobile customer services a call on 789 from your old phone or 0345 6000 789 from any other phone. Explain what has happened and get one sent to you.

Or if you're not too far from a Virgin Media store, you could pop in there for one today. Otherwise you're just going to have to wait a little longer to play with your new phone Smiley Frustrated

AlexKid :-)

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Superuser
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Message 3 of 6
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Re: No sim card received with new iPhone

Pretty sure that the Stores can't give new SIMs out for existing customers, you have to arrange it to be sent out.

However current SIMs from Virgin Media are 'push out' types so can be converted from a larger SIM type. So it's possible this would be the reason why a new SIM wasn't sent. It would depends how long Ma66 has had the previous SIM and / or phone.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Superuser
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Message 4 of 6
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Re: No sim card received with new iPhone

Hi Ma66,

good point Ben makes about the "push out" type SIM

You are sure that yours isn't?

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Ma66
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Re: No sim card received with new iPhone

Thank you. Yes it was a 'push out' type and everything works fine now Smiley Happy
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Forum Team (Retired) Mat_H
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Re: No sim card received with new iPhone

Glad to hear this is working for you now Ma66 Smiley Happy

 

Please let us know if you need anything at all.


Thanks,


Mat


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