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Gordonmunro31
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No signal, suddenly

Hey, we have had Virgin Mobile service for over a year now and never had any problems.  Now for the past 2 days we have had no signal at home.  We called CS today and they didn't know what the issue was, asked us to switch our phones off then on, take out the sim card and manually search for the Virgin network, but nothing worked.  We have since found out that 2 of our neighbours also have no service...surely there is a fault with the nearest mast?  Very frustrating considering there has never been any issue before.

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Superuser
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Re: No signal, suddenly

Hi Gordonmunro31,

try entering your postcode into the EE service checker 

AlexKid :-)

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Gordonmunro31
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Re: No signal, suddenly

Yes checked that earlier as well, just says they are not aware of any problems in the area.

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Gordonmunro31
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Re: No signal, suddenly

Woke up this morning to full service, guess it was a service outage or something.

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Forum Team
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Re: No signal, suddenly

Hey Gordonmunro31

 

Welcome to the Community, I'm sorry to learn about the problems you've been experiencing with your Virgin Mobile service recently.

 

I'm glad to hear that it's been resolved and if you need any assistance moving forward, you know where to find us.

 

Take care

Craig


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