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Kathleen62
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No signal on mobile for months-comes on occasionally.virgin saying it's the sim but no offer of help

Hi,

signal down most of the time on Virgin mobile-have rung several times-keep saying it's the sim with no offer of help to sort it out.

fed up as I have an unusable contract phone which I'm paying for and it's unusable.

having to use landline for majority of calls unacceptable

fed up

phoned just now and just got passed to another department who cut me off.

can anyone help please

thanks

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Forum Team
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Re: No signal on mobile for months-comes on occasionally.virgin saying it's the sim but no offer ...

Hi Kathleen62,

 

Welcome to the community and thanks for posting. I'm sorry to hear you've had a very poor mobile signal for the past few months.

 

If you've been told it's the SIM card at fault I do find it strange why you haven't received a replacement.

 

I'd very much like to help you in this. I'll send you a private message to discuss further. To view this click on the red envelope on the top left.

 

Hope to hear from you soon.

 

Thanks


Rich
Forum Team
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