Hello, the available mobile signal indicator on the Virgin site says I should have 98% 4G. In reality I have zero or minimal signal for anything. I cannot use my mobile to make calls from my home. I do not have this problem with an O2 mobile. Please can you help as I have just downgraded my landline package so I could use my new Virgin mobile from home, based on the information on the website. Presumptive, I know!
Hello, thank you for the response. There are two of us in the house, each with new phones from Virgin (Sony Xperia e5). We are unable to make any calls on any 'g'. We have altered settings in regards to the mobile setting to no avail. My 'old' O2 works phone is fine and has a 'good' signal. It is sometimes erratic though never has 'no signal'.
If your phone works well elsewhere then it looks likely that it is a signal problem in your house. The reason for that could be one of a number of things.
I have problems with weak signal on all networks inside, but full bars in the garden, although all of them say Vgood indoor and outdoor coverage. I'm fortunate as I have voice over wifi with my provider.
You could try another phone or get someone on Virgin or EE to try things out at your home.
Lucky you don't live where I do? Little Thurrock, Grays, Essex. Since moving here some time back, the reception is atrocious. Seens no matter what network me and my family use, makes no difference. Vodafone, EE, O2, all the same. Signal weak causing conversation to break up and become understandable. So where I have my free minutes on Virgin, they can't be used at home. Have to revert to using Virgin landline where calls are charged. Resulting in a high monthly charge.....