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Emilymoo
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No signal at home

No signal at home since yesterday, full coverage everywhere else. Cannot find an virgin email I can report this to and cannot make calls, can anyone help please?
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Superuser
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Re: No signal at home

Hi Emilymoo,

 

have you tried entering your post code into the EE service checker (Virgin Mobile works on their network) to see if there are aware of any issues.

If that shows as OK, try giving Virgin Mobile customer services a call on 0345 6000 789 from another phone (standard rate call or included in any minutes) so that they can look into this further for you. Unfortunately there is no email contact Smiley Sad

 

You might though be able to contact Virgin by web-chat: Help and Support - Contact Us > Mobile > Help with your mobile > Chat online.

Monday – Friday 8am - 8pm, Saturday - 9am - 5pm.

 

AlexKid :-)

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