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Bracel86
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No services abroad unable to even call virgin help solo traveller!!

My services were disconnected whilst I am travelling due to me reaching my credit limit. I have now paid and still cannot use my mobile services and cannot call virgin as this is blocked to and do not have access to another phone as i am still abroad can someone please help
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J0hn
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Re: No services abroad unable to even call virgin help solo traveller!!

You can try logging on to virgins website and using web chat, I'm not sure of the hours. Also with 24 hours unlesss your direct debit has failed your service should be restored
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Forum Team
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Re: No services abroad unable to even call virgin help solo traveller!!

Hi Bracel86,

Welcome to the Community and thanks for your post on the Forum. I'm sorry to hear that you have no service while travelling abroad due to payment issues. 

Checking into this, I can see that you have been in touch and it looks like this has been sorted out for you. Are your roaming services working for you now?

Please let me know.

 

Kind regards,


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