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PeteH
Fibre optic
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No service

Cheltenham GL51 on iPhone 5
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PeteH
Fibre optic
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Re: No service

Recovered to 1 dot out of 5 after power cycle
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Forum Team
Forum Team
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Re: No service

Hi PeteH,

 

Thanks for posting. I'm truly sorry your mobile phone had no signal.

 

I've checked the masts in your area. I can see the furthest of 3 had a problem on the 30th. This may not have impacted you directly but could have caused a bit of congestion on the other 2 while other's re-routed through it.

 

I'm really pleased to hear you managed to get some signal back by performing a restart. How are things looking now? Is the signal any better?

 

Please let me know if you continue to have problems.

 

Thanks


Rich
Forum Team
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PeteH
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Re: No service

Signal strength is still poor but it usually is.

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Re: No service

Hi PeteH,

 

Thanks for getting back to me. I'm pleased to hear you've got the service back albeit with a poor signal strength.

 

I've checked the masts again in your area and they're all reporting as good signal now.

 

If you continue to have problems with poor signal then I suggest contacting the team to see if there's anything they can do. The numbers you need are 789 from a Virgin Media handset or 0345 6000 789 from any other phone.

 

Please let me know if you have any further questions.

 

Thanks


Rich
Forum Team
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