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Registered: ‎20-03-2017
Message 1 of 2 (51 Views)

No service

Since recently changing tariff and phone, having 4g I rarely have service and unable to send/ receive texts or calls. Have restarted phone and removed sim but still same problem. Apparently good coverage where I live. Any ideas?
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Forum Team
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Registered: ‎07-04-2015
Message 2 of 2 (36 Views)

Re: No service

Hi Hgarford,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your service since changing your tariff. Is this working for you now?

If you are still having an issue with this, please send a private message to me with your name and mobile number, so that I can look into this further for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Kind regards,


Virgin Media Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help

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