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PeteH
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Message 1 of 14
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No service yet again

If there is no service no more than a mile from GCHQ what chance anywhere in the edge of a smallish rural town
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Forum Team (Retired) BenD_H
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Message 12 of 14
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Re: No service yet again

Hi PeteH,

 

Thanks again for all of your PMs, I'm unsure how much of my messages you're getting but I just wanted to let you know that this is being investigated now.

 

Take care. 

 

Ben


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PeteH
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Message 2 of 14
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Re: No service yet again

Tried to phone support via the WiFi option and had a 20 minute less than helpful conversation with someone who could not understand British English accents. I even explained my password was based on the first letters of the words of an English nursery rhyme and she had never heard of it, no problem for Jack and Jill (not actually the one). Bring tech support back to UK even if it costs us.

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HughJarsse
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Message 3 of 14
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Re: No service yet again

The thing here is, VM use EE network..I have a personal phone on VM and a works phone on EE.

The VM phone has 3 bars signal...the EE on 5 bar signal..

The VM phone uses 'H' service, the EE '3G'

The VM phone takes 1/3 LONGER to load the same webpage as the EE one!!

VM SAY that EE is not throttling VM customers......Sorry???

My phones say they ARE...'H' is supposed to be FASTER than '3G' !! NOT 1/3 SLOWER...

(also, VM phone often drops signal completely whilst the EE gets a signal of 3 bars or more!!!! )

 

VM Broadband is a joke, their mobile service is rubbish, their 'customer service' is a total, complete and utter disgrace!! (And that's the UK one) the foreign ones don't understand English, work from a script, and put the phone down on you after 5 minutes, because they have no idea whatsoever.

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PeteH
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Message 4 of 14
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No service yet again

Post code GL51 3RH when is Virgin going to use detector vans rather than theoretical maps to discover coverage?
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PeteH
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Message 5 of 14
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Re: No service yet again

Agree completely, no service again now.
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PeteH
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Message 6 of 14
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Re: No service yet again

Power cycled the phone, now varies between no signal and one dot on the strength monitor? Can I get out of the contract, unlock the phone, moved elsewhere, based on the quality of service?
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Forum Team (Retired) Mat_H
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Message 7 of 14
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Re: No service yet again

Hi PeteH,

 

I'm really sorry that you've had some issues with coverage in your area. I want to get this all sorted for you.

 

I ran some checks in your area and I can see there was a fault in the last 3 days. EE are now saying this should be fixed.

 

How's it looking for you now?
 

Let me know as soon as you can.


Thanks,
 

Mat


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PeteH
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Message 8 of 14
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Re: No service yet again

Still poor, 1 dot signal strength. My main complaint is the poor quality of the 150 support staff, you need British English speakers who understand regional accents.
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Forum Team (Retired) Mat_H
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Message 9 of 14
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Re: No service yet again

Hi PeteH,


Are you still having any issues with the coverage in your area?

 

Please let me know if there's anything that I can do.

 

Thanks,


Mat
 


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PeteH
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Message 10 of 14
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Re: No service yet again

Usual weak signal only one dot, 100 yards down the road it goes up to 3 dots which is why I have no confidence in coverage maps based on theory rather than on the ground measurement.
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