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ChrisL1981
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No service on new phone

New phone arrived (Apple Iphone 7) from Virgin.

Requested old number be applied to new phone. Entered the new Simm and completed the download process. All my messages/wallpapers appeared and I was up and running.

This morning there was an Apple IOS update. I completed this and now the 'service' is unavailable. Cannot connect to Virgin or receive/make any calls/texts.

 

Connected to wi-fi so can email without issue. Please advise!

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Forum Team
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Re: No service on new phone

Hi ChrisL1981,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your new phone. Has this been sorted out for you?

If you are still having a problem with your service, please let me know and I'll check into this for you. 

I'll send you a private message requesting further details. Just click the envelope icon at the top right of this page.

 

Thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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