try entering your postcode into the EE service checker to see if there are any known faults in your area that might account for your lack of service.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
Welcome to the forums
I'm sorry to hear that you're having issues with the service in your area. I want to get on the case for you.
So I can do this, I've sent you a PM detailing the next steps. You can do this by clicking the purple envelope in the top right.
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Thanks for bringing this to my attention
So I can look into this for you, are you able to let me know your full postcode?
Let me know as soon as you can.