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erictheviking1
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Message 1 of 8
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No service abroad

I have come to Spain and have no service displayed in top left hand corner

I have no means of contacting Virgin as they do not provide a live chat option.

I have Internet access any suggestions?

I realize I should have set it up before I left home

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jb66
Alessandro Volta
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Message 2 of 8
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Re: No service abroad

What i did was download viber app, then topped it up with £1 and then called virgin

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enlli
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Message 3 of 8
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Re: No service abroad

You can enable this via your online account. Please click here to log in and follow these steps:-

 Online account > Plan and device > Manage services > Going abroad

If it shows it's turned off then please turn it on. You'll need to wait 2-24 hours for this to be successful.

You'd also need to turn off International call barring waiting the same 2-24 hour period. This will then enable the service to be used abroad.

If you're abroad and roaming isn't working at all for you, the same team will be able to look into it for you. They can be reached on +447953967967. The team can turn this on from their side. Once this has been done, give your phone a hard reboot (popping the battery out of the phone while it's turned on ) to allow the sim a connection refresh. 

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erictheviking1
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Message 4 of 8
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Re: No service abroad

Now I can't remember my log in details been round the block 100 times, they have texted me code to verify but I have no signal arrrrggggg
Can someone E mail me a temporary password?
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erictheviking1
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Message 5 of 8
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Re: No service abroad

Hmm
Downloaded viber app they sent me a code via sms but I don't have service to receive it😒
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Forum Team (Retired) BenD_H
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Message 6 of 8
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Re: No service abroad

Hi Erictheviking1,

 

Thank you for coming in and posting, I hope that you're having a good time in Spain Smiley Happy

 

I would like to ask since Sunday have you been able to get on to the network? If a reboot with the Sim out and then rebooted with it back in hasn't worked the likelihood of getting on will be small.

 

I do hope that you've been able to get a service and hope you  enjoy the rest of your time away.

 

Ben


Who's who? Find out more about our community members. Good folk to know


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erictheviking1
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Message 7 of 8
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Re: No service abroad

No service still, would it be possible to reset my password and send it me via e mail? I have of course got wi fi
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Forum Team (Retired) BenD_H
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Message 8 of 8
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Re: No service abroad

Hi Erictheviking1,

 

Thank you for coming back and posting back to us here.

 

I would suggest giving out Webchat a go and asking if this can be done for you.

 

Come back when you can and take care.

 

Ben


Who's who? Find out more about our community members. Good folk to know


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