I have the same issue, with Virgin Mobile in the UK. I arrived in Ireland 3 days ago and not been able to make any calls or get 3G, Meteor and Vodaphone networks are shown. It seems virgin can receive my text requesting a 250Mb data pass, but I cannot use it and I have no way of contacting Virgin.
Thanks for the suggestions, done all that. But there's no option for international call caring on the iPhone, I expect that's what I need to get hold of Virgin for, but I have no way of getting through to them. I can receive calls, so maybe just need to get them to call me, any idea how to do that?
I am in Italy and on Virgin Media with a OnePlus One phone.
I purchased a 250Mb data pack but it will not work. I have also had varying problems with delayed or undelivered texts. I am having to use WiFi for communication but as soon as I leave the hotel nothing.
All settings are correct on phone and I have signed into my account and checked that roaming is on and international call barring is off so PLEASE PLEASE do not reply with a generic answer about checking settings and accounts!
I have a party of 40 children I am in charge of and it would be very useful to have access to emails and internet.
Right, I'm sorted. I used Facebook to contact a friend in the UK who is with Virgin. He rang them and asked them to call me (because I could not make calls), they rang, I got put trough to Technical Support, who needed to flick some switch to turn roaming on! Even if your phone says it has roaming on for some reason Virgin chooses to have it turned off by default, once switch flicked all was goo and I could ring home - at last.