Rich It seems that these data roaming problems only occur on the pay monthly sims and not on the PAYG ones ? I think I read somewhere here that this is to prevent anyone working up excessive charges and getting a shock when they get back etc. As I understand it there is a cap on the amount anyone can spend anyway and also with the new EU regs this is now more controllable ..... therefore shouldn't the default be to allow DATA roaming as well as voice and texts the same as the PAYG ones ? BTW I did phone before I went abroad and was also told all roaming was OK .... surely those on the help lines should be made aware that roaming activation means ALL ACCESS and not just voice and texts . As has been said before other service providers don't have these problems and it appears that they are unique to VM !
I've got currently the same issue when being in Latvia. My roaming has been turned on ages ago via my VM account online, the roaming is on on my phone, however the 3g is still not working. Please advise, as I will be travelling for a long period of time now, and the ability to use the data abroad (in the EU) is crucial for me.
I also got a text message from you guys upon my arrival to Latvia, saying: "Welcome to Latvia. Great news if you've got a monthly allowance of texts, minutes or data, you can use it here at no extra cost.........(the rest of the message is not relevant)" seems like its not the case unfortunately..
I'm in Lithuania with no service, unable to connect - or find - a network and cannot make or receive calls. Had the same problem in October last year from Spain.
International call barring is off and roaming is on in MyAccount. Restarted phone, hard refresh, battery out etc. No joy. I did just switch roaming on on my phone settings when I arrived - don't know if that affects it?
In answer to your questions, yes,I can call and text. As I said in my post, I was talking to CS while I was in France. With regard to Yahoo mail, I was using that as an example of the type response I get when I try to connect to the internet, not just Yahoo specifically. To be clear, I cannot connect to the internet in any way. I was advised to enter the APN settings manually after I tried the automatic method you mentioned and it also failed to work. Data and roaming are definitely enabled on the handset and I've re-started it numerous times. I can't see why the local host would be blocking data to me but not my colleagues on the same local network..? The only difference is they are on a different 'home' provider to Virgin.