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Claireward
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No service abroad

I'm currently in portugal and can't get any service with my phone, I have emailed but not had a response yet...I tried to log in to my account but forgot the password, I was then sent a new password via text!! Which I can't access!!!!  

 

Does anyone one have any advice??? B

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Superuser
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Re: No service abroad

bit hard to troubleshoot via the forum/community best advice would be to contact virgin mobile via -> +44 7953 967 967 also just to check if this phone is PAYG do you have enough credit in the phone?

 

and does it show a lock to a certain network? eg http://www.virginmobile.com/vm/callCosts.do?isoCountryCode=pt&paymentPlan=payMonthly&selectedNetwork...

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Superuser
Superuser
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Message 2 of 6
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Helpful Answer

Re: No service abroad

bit hard to troubleshoot via the forum/community best advice would be to contact virgin mobile via -> +44 7953 967 967 also just to check if this phone is PAYG do you have enough credit in the phone?

 

and does it show a lock to a certain network? eg http://www.virginmobile.com/vm/callCosts.do?isoCountryCode=pt&paymentPlan=payMonthly&selectedNetwork...

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Forum Team
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Re: No service abroad

Hi Claireward

 

Welcome to the community Smiley Happy

 

Sorry to hear you've had a bit of trouble using your phone in Portugal.

 

Thanks to some top advice from paultechy, I'm hoping you're now up and running, but give us a shout if we can help out further.

 

Many thanks

Mark Y
Forum Team

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fran_fab
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Message 4 of 6
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Re: No service abroad

Hello there,

 

I'm currently in Italy and am experiencing the same issue other people have complained about.

 

I've followed all the instructions, but no joy. I see there's one network I can connect to, but fail miserably every single time. Took the batter off already, and didn't work either.

 

I read that someone received an email which helped a great deal apparently. Could someone get in touch and sort this please?

 

Thanks,

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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Re: No service abroad

Hi Fran_fab,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some issues with roaming in Italy. I want to get this all sorted for you.

 

With regards to roaming, we would need to make sure that it's correctly enabled in the system on our side. Please give us a call on +447953967967 from any other phone for this.


The team can make sure that the network is correctly configured to allow your phone to roam. Give this a whirl and let me know how you get on.


Thanks,

 

Mat


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Forum Team (Retired) Mat_H
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Re: No service abroad

Hi Fran_Fab,


Did you manage to give us a call with regards to the roaming?

 

Let me know if you need anything at all.

 

Thanks,

 

Mat


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