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Kls
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No roaming in hk

I turned my roaming settings on before I left Aus but there seems to be a glitch. My app keeps on saying the settings are off even when I've turned them on. Currently relying on wifi hotspots but wish this could be sorted out quickly.
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Re: No roaming in hk

Hi Kls,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your data roaming service. Have you logged into your Mobile Online Account and verified that your roaming service is switched to ON and International Call Barring is switched OFF?

Please verify that your data roaming setting on your mobile is enabled and that your APN settings are correct as noted on this post: Roaming - FAQs or you can find your handset on our following website to have the configuration settings for mobile internet sent to your phone: Online Send Phone Settings. If your handset isn’t on this list, you will need to manually reset the APN settings.

Also have a look at the following online Help & Support Page: Roaming Hub if you have access to WiFi.

If you are still having an issue with this, please send me a private message by clicking this link: PM me here and provide the following details:

  • Full name on the account
  • Mobile number

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

Kind Regards,

Terri

Virgin Media Forum Team

 


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Re: No roaming in hk

Hi Kls,

If you have an Australian mobile, you will need to get in touch with Virgin Mobile in Australia. This Community Forum is only for Virgin Mobile customers in the United Kingdom.

You can get in touch with Virgin Mobile Australia here: 

http://www.virginmobile.com.au/support/

 

 

Thanks,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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