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Alwayssomethin1
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Message 1 of 17
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No roaming AGAIN!!!!!

Yet again Virgin failed me!!!! First even though my roaming was on and according to call centre I was "ready to go" i had no signsl for nearly three weeks while abroad! I have spent huge amount of money trying to call from another phone only to be cut out after 10 minutes- twice!!!! Thiird time the lady said..." I don't know why it isn't working..."
So this time I called before my holiday,the nice lady "sorted it out" again as apparently it needs resfreshing,she asked when I'm going and said happy hoilday".
Guess what ,it doesn't work AGAIN!yet another week without phone!!!!!!!is this a joke? I can't afford to call from another phone ...again only to chat to someone who wont be able to help! I'm soooo cross and disapointing. Will have to cancel my contract as it is unaccteptable!
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Alwayssomethin1
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Message 2 of 17
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Re: No roaming AGAIN!!!!!

Oh and please don't tell me to call customer service!!! Thats why I called before I went away! To avoid extra spendings!!!!!
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Superuser
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Message 3 of 17
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Re: No roaming AGAIN!!!!!

What country are you in and what hand set are you using?

 

 


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Alwayssomethin1
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Message 4 of 17
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Re: No roaming AGAIN!!!!!

Now in Italy,before it was Poland.I'm on iphone5
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Superuser
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Message 5 of 17
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Re: No roaming AGAIN!!!!!

So does your Iphone see the Era network- can you manually connect to it?

 

 


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Superuser
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Message 6 of 17
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Re: No roaming AGAIN!!!!!

Or Orange Poland?

 

 


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Alwayssomethin1
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Message 7 of 17
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Re: No roaming AGAIN!!!!!

It doesn't show Era network. Not sure there is Era network in Italy anyway. Also I tried connecting to all the networks on the list and it still doesn't work.

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Alwayssomethin1
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Message 8 of 17
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Re: No roaming AGAIN!!!!!

I'm in Italy now. Previous time it was Poland.
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Superuser
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Message 9 of 17
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Re: No roaming AGAIN!!!!!

So when you try to connect to the networks you see what happens? Does it connect and then not work or not connect at all?

 


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Alwayssomethin1
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Message 10 of 17
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Re: No roaming AGAIN!!!!!

Btw Era is own by T mobile since ....well since long time ago!
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