Menu
Reply
  • 1
  • 0
  • 0
Smaffz
Joining in
563 Views
Message 1 of 3
Flag for a moderator

No order confirmation email

I ordered a new pay monthly contract with phone last night and the 'order complete' screen said that I'd been sent a confirmation email - still not received anything. 

Has anyone else had this problem? I'm receiving other emails fine so I know the issue isn't at my end. 

I know that I need to complete the CCA within 48h, so I'm hoping that's from when they actually send the email and not from when I ordered...

 

 

0 Kudos

Helpful Answers
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
1,037 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: No order confirmation email

Hi Smaffz,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've not heard anything from us regarding your order. So I can look into this for you, I've sent you a PM detailing the next steps. You can see this by clicking the purple envelope in the top right.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know



All Replies
  • 1.46K
  • 184
  • 378
enlli
Knows their stuff
550 Views
Message 2 of 3
Flag for a moderator

Re: No order confirmation email

Seems to be lots of posts about this, you are not alone

 

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
1,038 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: No order confirmation email

Hi Smaffz,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've not heard anything from us regarding your order. So I can look into this for you, I've sent you a PM detailing the next steps. You can see this by clicking the purple envelope in the top right.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know