Menu
Reply
  • 4
  • 0
  • 2
Grant2112
Tuning in
293 Views
Message 1 of 6
Flag for a moderator

No network abroad.HELP

Hoping virgin mobile are picking this up....

I'm abroad and have again failed to pick up a network, 4th time in a row on holiday, the new SIM card provided on in January on return from Germany has made no difference. I spoke to virgin mobile on my partners handset (she is also with virgin mobile and does not have any issues) yesterday and whilst my roaming setting was on they reset it and said wait 24hours...no joy. I now cannot appear to get in touch with virgin mobile on my partners handset and this forum appears to be my only chance of communicating with virgin mobile. 


Helpful Answers
  • 3.83K
  • 901
  • 1.7K
Superuser
Superuser
525 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: No network abroad.HELP

Hi grant2112,

I'm afraid that there isn't an email address for Virgin Mobile just the phone number:

Virgin mobile UK support line +447953 967 967

It may be some time before a member from the Virgin team picks up on this post.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


All Replies
  • 4
  • 0
  • 2
Grant2112
Tuning in
273 Views
Message 2 of 6
Flag for a moderator

Re: No network abroad.HELP

might I have a technical support email address that. I can provide account details too? Support yesterday said it would need to be escalated if the reset didn't work to technician. Can somebody from virgin at least acknowledge!

 

 

  • 3.83K
  • 901
  • 1.7K
Superuser
Superuser
526 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: No network abroad.HELP

Hi grant2112,

I'm afraid that there isn't an email address for Virgin Mobile just the phone number:

Virgin mobile UK support line +447953 967 967

It may be some time before a member from the Virgin team picks up on this post.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
217 Views
Message 4 of 6
Flag for a moderator

Re: No network abroad.HELP

Hi Grant2112,


Welcome to the forums Smiley Happy

 

I'm sorry to hear you're having issues with roaming abroad. I want to get this all sorted for you. Are you able to let me know if you're still having trouble with this?

 

Are you able to log in to your online account here and see if Roaming is enabled under Plans and Devices?


Let me know as soon as you can.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 4
  • 0
  • 2
Grant2112
Tuning in
214 Views
Message 5 of 6
Flag for a moderator

Re: No network abroad.HELP

Hi Mat,

Your technical team resolved yesterday, it took some persuading to get to the right support. The assumption was my SIM card needed to be changed again. It's been hard work to get someone to look beyond the obvious. Not sure how many times I had to confirm my roaming setting was on, it was switched off and back on again by support on the first call.

Fingers crossed all works again in Portugal in 4 weeks time!

Cheers

Grant

 

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
197 Views
Message 6 of 6
Flag for a moderator

Re: No network abroad.HELP

Glad to hear we got this sorted Grant Smiley Happy

 

Please feel free to post if you need anything at all.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos