I'm abroad and have again failed to pick up a network, 4th time in a row on holiday, the new SIM card provided on in January on return from Germany has made no difference. I spoke to virgin mobile on my partners handset (she is also with virgin mobile and does not have any issues) yesterday and whilst my roaming setting was on they reset it and said wait 24hours...no joy. I now cannot appear to get in touch with virgin mobile on my partners handset and this forum appears to be my only chance of communicating with virgin mobile.
might I have a technical support email address that. I can provide account details too? Support yesterday said it would need to be escalated if the reset didn't work to technician. Can somebody from virgin at least acknowledge!
Your technical team resolved yesterday, it took some persuading to get to the right support. The assumption was my SIM card needed to be changed again. It's been hard work to get someone to look beyond the obvious. Not sure how many times I had to confirm my roaming setting was on, it was switched off and back on again by support on the first call.
Fingers crossed all works again in Portugal in 4 weeks time!