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Wattser
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No mobile service

Hi. 

Please can someone help, I have just travelled from the uk to USA on hols and I now have no service on my iPhone, any ideas on how I can contact virgin mobile by email or how I get my service back? Any help greatly appreciated.

 

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wonkotsane
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Re: No mobile service

Did you get roaming turned on before you went and where in America are you? In some parts of the country the mobile network is non-standard and won't work.

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Forum Team
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Re: No mobile service

Hi Wattser

Welcome to the community.

Sorry to hear you're having some issues using the handset abroad.

It's worth checking your online account here to make sure the roaming has been activated - Just head to 'Plan and device' and then 'Manage services' making sure the 'Roaming' option is enabled and that 'International calls' are allowed.

Let us know how you get on.

Many thanks

Mark Y
Forum Team

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