since last week my mobile service has stopped. Occasionally there is full service but most of the time none. I've tried restarting the phone, no joy. Virgin sent a new sim out, still no joy.
In the settings of the phone i have switched network types and tried to scan for available networks but i cannot see virgin. Only Vodafone or O2. Tried resetting it with the new sim but again, nothing.
It's a Sony M4 No changes to the network settings make any discernible difference. It's currently set to wcdma/GSM and cannot see any available network. If I switch to either of the other options it is the same. Sometimes if I run a scan for networks it will show Vodafone or O2, but never Virgin. The phone was working without issue until last week and no known changes have been made.
Yes the newly delivered sim works in a different phone. I went to the virgin mobile store and tested it on a demo. I still have no service on my own device though, the guy in the shop took a look and couldn't see anything wrong with the settings but we played around and could only see Vodafone or O2 when searching for a network.
Oddly i did have signal for large party of saturday but it's since been unavailable since then - 40-odd hours, across several different locations.