Menu
Reply
  • 6
  • 0
  • 0
coxyclan
Joining in
191 Views
Message 1 of 9
Flag for a moderator

No mobile data

Got to work this morning and I have no mobile data. I have tried all the usual things like turning the phone off and turning mobile data on and off but still nothing.

I can't see any faults in my area, can anyone help?

I have the Sony Xperia X if it helps.

0 Kudos
Reply
  • 347
  • 16
  • 69
wonkotsane
Fibre optic
182 Views
Message 2 of 9
Flag for a moderator

Re: No mobile data

What's your postcode?

Massage an ego, click the kudos button. If someone answers your question, mark it as helpful.
Be nice, eat all your vegetables and keep your room tidy.
0 Kudos
Reply
  • 6
  • 0
  • 0
coxyclan
Joining in
175 Views
Message 3 of 9
Flag for a moderator

Re: No mobile data

Postcode is NG31 7AZ, thanks

0 Kudos
Reply
  • 347
  • 16
  • 69
wonkotsane
Fibre optic
168 Views
Message 4 of 9
Flag for a moderator

Re: No mobile data

According to the EE outage checker (Virgin uses EE's network) there are no known issues. However, EE will never admit to a problem if they can avoid it. What symbols have you got next to the signal bar?
Massage an ego, click the kudos button. If someone answers your question, mark it as helpful.
Be nice, eat all your vegetables and keep your room tidy.
0 Kudos
Reply
  • 6
  • 0
  • 0
coxyclan
Joining in
166 Views
Message 5 of 9
Flag for a moderator

Re: No mobile data

Nothing to the left of the signal bar

0 Kudos
Reply
  • 347
  • 16
  • 69
wonkotsane
Fibre optic
154 Views
Message 6 of 9
Flag for a moderator

Re: No mobile data

Is it Android or an iThing?

Massage an ego, click the kudos button. If someone answers your question, mark it as helpful.
Be nice, eat all your vegetables and keep your room tidy.
0 Kudos
Reply
  • 6
  • 0
  • 0
coxyclan
Joining in
150 Views
Message 7 of 9
Flag for a moderator

Re: No mobile data

Android, wouldn't touch iphone

0 Kudos
Reply
  • 297
  • 15
  • 39
Forum Team
Forum Team
132 Views
Message 8 of 9
Flag for a moderator

Re: No mobile data

Hi coxyclan, 

 

I am so sorry to learn that you’re having signal issues on your Sony Xperia X, I have called and spoke to the networking team and asked them to check the postcode area that you have provided, and they have advised that your area is transmitting fine, they checked the mast and there’s no issues flagging up. 

 

Just on the information that you have provided it is possible that either the sim card has gone, or the mobile itself is having issues. Can I just check with you have you been able to try your sim in another mobile device just to check that is indeed working? 

 

If it isn’t we can get this changed for you. If it does work we can work out a plan together to check your phone. 

 

Please let me know, 

 

Kelly 

0 Kudos
Reply
  • 347
  • 16
  • 69
wonkotsane
Fibre optic
120 Views
Message 9 of 9
Flag for a moderator

Re: No mobile data

Don't blame you. Didn't spot you saying it was an Xperia. If you go to mobile settings and network operators what network is selected? Also, what network mode is selected?

Massage an ego, click the kudos button. If someone answers your question, mark it as helpful.
Be nice, eat all your vegetables and keep your room tidy.
0 Kudos
Reply