Menu
Reply
  • 2
  • 0
  • 0
gnt64a
Joining in
118 Views
Message 1 of 4
Flag for a moderator

No mobile data

Hi there.

Can someone please help me, my wifes Samsung s3 has suddenly got no data access when using 3g. There are icons onto of the phone saying data is active, but it seems there is no connection.

Wi-Fi is fine, just no mobile data.
I've downloaded new settings but to no avail.

Any ideas?

Thanks Graham.
0 Kudos
  • 4.8K
  • 213
  • 439
Forum Team
Forum Team
94 Views
Message 2 of 4
Flag for a moderator

Re: No mobile data

Hi Graham,

 

Welcome to the community and thanks for posting. I'm sorry to hear your wife has no mobile internet access.

 

I'd really like to help get to the bottom of this. Could you please answer the following:-

 

Does she still have the problem?

Is she able to make/receive calls and texts?

What area is she in? (Including first half of postcode)

 

Please let me know and I'll check if there are any area faults.

 

Thanks


Rich
Forum Team
0 Kudos
  • 2
  • 0
  • 0
gnt64a
Joining in
89 Views
Message 3 of 4
Flag for a moderator

Re: No mobile data

Hi there.
Thanks for the reply.
My wife is away tonight and I will ask her later.
Cheers
0 Kudos
  • 4.8K
  • 213
  • 439
Forum Team
Forum Team
58 Views
Message 4 of 4
Flag for a moderator

Re: No mobile data

Hi Graham,

 

How did you get on with this? Is the mobile data now working again?

 

Please let us know if you have any further problems.

 

Thanks


Rich
Forum Team
0 Kudos