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swyftie
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No mobile data on 'Orange' handset!

So, with only two months remaining until my mobile contract comes to an end, I have somehow managed to snap my phone in half while at work (was in my pocket). 

I have discovered, to my relief that my virgin SIM card works in and old Orange handset I have lying about, however, there is no mobile data whatsoever even though it shows as being connected to Virgin. 

Can this be resolved or am I without data usage for the next two months?

The handset I am using is an old HTC Desire

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teabag
Problem sorter
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Re: No mobile data on 'Orange' handset!

I expect the phones data settings need updating to Virgin's settings.

Click the link below, select your phones make and model, select mobile internet and you be able to auto update the settings.

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=164603&CURRENT...

 

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.

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Superuser
Superuser
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Re: No mobile data on 'Orange' handset!

Have you requested the setup information from VM's network?

I assume the handset has the Orange network data settings ATM...

 


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teabag
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Message 3 of 3
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Helpful Answer

Re: No mobile data on 'Orange' handset!

I expect the phones data settings need updating to Virgin's settings.

Click the link below, select your phones make and model, select mobile internet and you be able to auto update the settings.

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=164603&CURRENT...

 

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.