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lubhz
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No mobile data in certain locations

Hi,

sometimes my phone simply doesn't get any connection. It's an Samsung Galaxy S4 mini. Even though there is network with good signal and the 3g / h+ is connected, nothing loads. The icon on the notification bar shows only the up arrow flashing from time to time but no arrow down, meaning no data being received. 

Then later that day when I'm in another part of the country the connection is fine. 

It happened a couple of days ago when I was in Milton Keynes (postcode MK9 1LA), I tried to get connection for 20 minutes and nothing came through even after restarting the device. 

The same happened today, I couldn't get any data this morning on CV4 7AL but then half an hour later it miraculously came back to normal.

Is there a way to make it more reliable? 

Thank you.

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Forum Team (Retired) Mat_H
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Re: No mobile data in certain locations

Hi Lubhz,

 

Welcome to the forums Smiley Happy


I'm really sorry that you're having some issues with Mobile data. I want to look into this for you.

 

I've ran checks on both of the areas you mentioned and I can't see anything wrong in particular on our side. How's everything looking for you currently?

 

If you're still having issues, I would suggest first of all performing a hard reboot by popping the battery out of the phone while it's turned on. This will refresh the phones settings and cache. Give it a go and let me know how you get on.

 

Thanks,

Mat

 


 


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Re: No mobile data in certain locations

How are you getting on with this Lubhz?

 

Let me know if you need anything at all Smiley Happy


Thanks,

Mat


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lubhz
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Re: No mobile data in certain locations

The same thing happened yesterday at 6:00PM at CV4 7AL.

No connection until I boarded the bus and travelled 6 miles to another location, then everything was working fine. 

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Re: No mobile data in certain locations

Is it all looking okay for you Lubhz?

 

I've ran some tests and I can see that some planned work was completed a few days ago.

 

Let me know as soon as you can.

Thanks,

Mat


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