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cazlintee
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No loyalty discount!!

 Hi I just rang up to enquire about getting a new phone as I am eligible for an upgrade and I am very disappointed that no loyalty discount was offered.I have been with Virgin mobile for 4 years and have three contracts.I also have a home media package which I have had since the very beginning.I think this is very bad customer service and as much as I don't want to I feel I may have to go elsewhere

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grahamking
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Re: No loyalty discount!!

I didn't realise they even offered them... I've been with VM for 8-9 years, 6 consecutive may monthly contracts and never been offered any additional goodies on top of what they'd offer to anybody!

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