You probably wont get it - 3 attempts and I never got mine. Check your bank though - guaranteed they will set up the DD no problem
Welcome to the community and thanks for posting. I'm really sorry to hear you've not received a confirmation email of your order.
I really hope it's been set up for you. Please contact the team on 0345 6000 789 and they'll definitely be able to confirm the order details.
Please let me know how you get on.