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brianjacques
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No Virgin Welcome Pack/SIM

Hello. I ordered a phone contract, the phone has turnt up but no sim/welcome pack has arrived. 

Is there anything I can do? I'm unable to call numbers, and would much prefer sending a message to someone.

 

 

Thanks.

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brianjacques
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Re: No Virgin Welcome Pack/SIM

Still getting nowhere. Have tried web chat, but always seems busy. 

Need an email or something. 

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Superuser
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Re: No Virgin Welcome Pack/SIM

Hi brianjacques,

 

there is no email address for Virgin Mobile.

SIM cards are often sent in the post via Royal mail unless you were given a Yodel tracking number.

You really need to call and speak to customer services: 0345 6000 789

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team
Forum Team
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Re: No Virgin Welcome Pack/SIM

Hi brianjacques

Welcome to the community and to Virgin Mobile Smiley Happy

I'm sorry to hear about the issues you've had getting set up.

The SIM card would usually be in the packaging with the handset - could you double check if's not in there for me?

Let me know if you've still not been able to get this sorted.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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