I'm posting on behalf of my elderly parents who are both Virgin Mobile customers. I had a call from my mum a couple of minutes ago to say that neither her or my dad can make or receive calls on their phones, either to each other or to other networks or landlines. My mum's phone gives no indication of a fault whereas my dad's phone says "emergency calls only". They both have Sony Xperia 4 Aqua handsets.
And because neither can make or receive calls, they can't call customer services to find out what's happening. As I said earlier, they are both elderly and they rely on their phones to keep in touch with each other and the rest of the family and friends.
Can anyone tell me if there are any known issues with the VM/ee network in Belfast/Northern Ireland today?