I recently moved from O2 PayG to a Virgin Mobile Contract.
Unfortunately, I am receiving little-to-no signal inside my house, or outside on the street. At max, I have only ever had 2 bars at home. I am constantly unable to send/receive text messages and calls.
I have verified that this is not a phone-only issue; tested using my Samsung Galaxy S4, HTC Desire, BLU Win 8 and my partner's ASUS mobile. Other non-Virgin Sims receive full-strength.
One was; it was getting 3-4 bars. Had some spare credit on it so rang my partner's phone. Crystal clear.
Some reports on here that in some locations Virgin do not seem to do as well as EE.
Surprisingly the EE network is not fully integrated as yet and some masts identify as T-Mobile and others Orange. Virgin pick T-Mobile first (their old carrier) whilst EE SIMS choose the strongest signal.
I'm sorry to hear you've had some issues with signal in the area. I want to help get this sorted.
Is the sim card in your Samsung currently?
If so, I want to try a manual network search on the phone. This can be done by going into settings > Connections > More Networks > Mobile Networks > Network operators. Once this is done, you will see a list of networks. YOu can connect to any EE, T-Mobile or Orange networks displayed.
Yes, the SIM is currently in my Samsung Galaxy S4.
I have repeatedly attempted manual and automatic network searches to no avail. The only networks that are constant in my area are O2 or Tesco Mobile. I've only been able to select Virgin (or EE) once or twice via Manual.
I've just ran a manual search just now, and the results are: Virgin, Vodafone UK, O2 - UK
Using the same phone, I tested an old Vodafone UK SIM and a O2 SIM. The signal strengths are both at 5 bars. However, all throughout today I have had 1 bar on Virgin.
It is getting to the point where I am considering leaving my Mobile contract with Virgin and returning to O2.