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Philm
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No Service? Network Connection

Hey,

 

I noticed last night that I couldn't send a text and that I had no service.

 

Tried to go in and select network, this is what I see:

 

Vodafone UK

EE

O2 - UK

EE

 

Obviously Virgin used to be T-Mobile but now I choose EE correct? I've tried both EE networks but I still have no service...

 

Is anyone else having this issue? Can anyone help please? Smiley Happy

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Forum Team (Retired) Mat_H
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Re: No Service? Network Connection

Hi Philm,

 

Thanks for your post Smiley Happy

 

I'm sorry you haven't been unable to connect here.

 

You should be able to connect to the EE network with no problems. Are you able to let me know if you're still having the issues?

 

Let me know as soon as you can.

 

Thanks,

Mat


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Philm
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Re: No Service? Network Connection

Hi Mat,

 

Thanks for the reply.

 

I had to get a new SIM in the end, everything worked as normal once I changed it Smiley Happy

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Bluewater
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Re: No Service? Network Connection

Hello.

 

I've been having the same problem.  This was not an issue before the 'upgrade' so, having read posts on here, I'm guessing that may well be the problem. 

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Forum Team (Retired) Mat_H
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Re: No Service? Network Connection

Glad to hear this is all sorted Philm Smiley Happy

 

Let me know if you need anything at all.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: No Service? Network Connection

Hi Bluewater,

 

Thanks for your post Smiley Happy


Sorry to hear you're having some problems

 

Our online account upgrade wouldn't cause the phone to lose connection. Are you still having the problem?

 

Let me know as soon as you can.


Thanks,

Mat


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