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Registered: ‎17-02-2017
Message 1 of 3 (209 Views)

No SIM card received!

SIM card ordered on 9th Feb still not arrived. I have order no if needed.

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Knows their stuff
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Message 2 of 3 (381 Views)
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confirmed by Camfred
‎17-02-2017 16:06

Re: No SIM card received!

As this is mainly a customer to customer help forum with only a little input from moderators, I can only suggest you try ringing them. 789 from a Virgin phone or 0345 6000 789 from any other.

I have to say that we have had rather too many posts regarding missing SIM cards recently, but no idea of what is causing the problem.

See where this Helpful Answer was posted

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Knows their stuff
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Registered: ‎01-06-2013
Message 2 of 3 (382 Views)
Helpful Answer
confirmed by Camfred
‎17-02-2017 16:06

Re: No SIM card received!

As this is mainly a customer to customer help forum with only a little input from moderators, I can only suggest you try ringing them. 789 from a Virgin phone or 0345 6000 789 from any other.

I have to say that we have had rather too many posts regarding missing SIM cards recently, but no idea of what is causing the problem.

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Forum Team
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Message 3 of 3 (83 Views)

Re: No SIM card received!

Hi Camfred,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that there's been a delay with your SIM card delivery. Royal Mail deliveries can take up to 7 working days. 

Please let me know if you haven't received your order and I'll check into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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