SIM card ordered on 9th Feb still not arrived. I have order no if needed.
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As this is mainly a customer to customer help forum with only a little input from moderators, I can only suggest you try ringing them. 789 from a Virgin phone or 0345 6000 789 from any other.
I have to say that we have had rather too many posts regarding missing SIM cards recently, but no idea of what is causing the problem.
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4 weeks ago
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that there's been a delay with your SIM card delivery. Royal Mail deliveries can take up to 7 working days.
Please let me know if you haven't received your order and I'll check into this for you.
Virgin Media Forum Team
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