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Wiggymaggy
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No SIM, No Service

 Got a Sony Xperia M4 Aqua and it says No SIM card - No Service  couple of times each week. The only way to resolve it is to re-boot but it's frustrating and affecting my business.

Please could anybody advise on a solution?

Many thanks.

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Forum Team (Retired) Mat_H
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Message 2 of 8
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Re: No SIM, No Service

Hi Wiggymaggy,

Welcome to the forums Smiley Happy

Sorry to hear you've had some trouble with the sim. I want to help get this sorted for you. This issue will either the be the sim card or the sim reader in the phone. Please give us a call on 789 or 0345 6000 789 and we'll get a new sim out to you.

Let me know how you get on with this.

Thanks,
Mat


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Message 3 of 8
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Re: No SIM, No Service

How are you getting on with this Wiggymaggy?

Let me know as soon as you can.

Thanks,
Mat


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Wiggymaggy
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Re: No SIM, No Service

Thanks for your response, Mat. 

A new SIM is on its way to me. I'll let you know if this resolves the problem.

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Message 5 of 8
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Re: No SIM, No Service

Thanks for keeping me updated Wiggymaggy Smiley Happy

Please let me know if you need anything at all.

Thanks,

Mat


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Wiggymaggy
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Re: No SIM, No Service

Unfortunately, the problem is persisting with the new sim card.

Any further advice please?
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Forum Team (Retired) Mat_H
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Message 7 of 8
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Re: No SIM, No Service

This definitely seems like an issue with the Phone Wiggymaggy.

 

I'd suggest booking the phone in for repair with us. You can arranget this by logging into your online account here. You can find the booking tool under Plans and Devices > Phone Repair > Phone Fix.

 

You can also book this in by calling us on 789 or 0345 6000 789 and we'll get on the case.

 

Let me know how you get on.

 

Thanks,

Mat


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Message 8 of 8
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Re: No SIM, No Service

How are you getting on with this Wiggymaggy?


Let me know if you need anything at all.


Thanks,

Mat


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